Customer Experience: Where to Begin?

Posted by Garret Drexler on 8/10/17 2:10 PM

Not sure how to get the ball rolling in the customer experience planning process? Here are three steps you can take that will help you get started.

READ MORE

Topics: Understanding Your Customer, Customer Journey, CX/Customer Experience

4 Steps to Help You Kick Off Your Brand Planning Process

Posted by Stephanie Zanin on 8/1/17 2:45 PM

Not sure how to get the ball rolling in the brand planning process? We’ve listed four steps below that will help you get started:

READ MORE

Topics: Brand Planning, Understanding Your Customer, CX/Customer Experience

How to Start Customer Experience Planning in Just One Day

Posted by Garret Drexler on 7/20/17 1:45 PM

Marketers are inundated with tools, techniques, and best practices for evolving their customer experience (CX). The overabundance of ideas can leave some clients frustrated by one crucial question: “Where do I start?” We know; implementing changes in your organization is daunting at the beginning.

READ MORE

Topics: Understanding Your Customer, Customer Journey, CX/Customer Experience

Why Apple Is Investing in AR and VR—and You Should, Too  | 2017 Trends

Posted by Kate Murphy on 7/12/17 2:55 PM

When news leaked recently about Apple's discreet acquisition of SensoMotoric, a small German company specializing in a groundbreaking eye tracking technology, industry insiders knew what this purchase meant: Apple has big plans for augmented and virtual reality. So why should this be a cue to businesses and brands?

READ MORE

Topics: Consumer Trends

3 Things to Look for in a Customer Experience Planning Partner

Posted by Garret Drexler on 7/6/17 4:14 PM

Picture this: You’ve given careful thought to how your customer will move from point A to point Z. You’ve based your planning on the customer journey you imagined. And then...surprise! Your customers are wandering right off that path and reaching point Z in a way that never occurred to you.

customer-experience-research-planning.jpgMaybe this even sounds familiar, or speaks to you loud and clear. So, why is this happening?

READ MORE

Topics: Understanding Your Customer, Customer Journey, CX/Customer Experience

Subscribe to Our Blog:

“Campos “Campos “Campos